We Are Open! Sessions are Currently Available Through Virtual Telehealth

The health and safety of our clients are very important to us. Our goal is to support access to services while keeping everyone safe and healthy.

During the COVID crisis, our therapists will continue to see clients through online therapy and phone therapy. We are committed to providing much needed support for individuals, couples, and families through this difficult time. 

Read our FAQ’s about online therapy here. 

In-Person Sessions Update

At this time we do not have a date when we will return to our offices. When we do, foremost in our planning is the safety and health of our colleagues, as well as clients.  Further, we want to make sure we are not contributing to a second spike of COVID cases.

We will be doing a staggered return over the summer in three phases.  

One key point is that no one will be asked to return to our offices until they are comfortable with their return.   

We expect some clients to not be comfortable with returning to the office for some time, and will continue to use telehealth services.  We will have this option of telehealth permanently. Some clients have already expressed favoring this method regardless of COVID.

We are following CDC guidelines and these precautions to ensure your safety in the offices when we do return:

In Our Office:

  • We ask that you do not come earlier than 5 minutes prior to your appointment time. When you arrive, wait in your car and call the office at 832-559-2622 to let us know you are here. Your therapist will open the door for you and let you in the building.
  • We ask that you wear a mask to your appointment with your therapist. Staff will be wearing masks as well.
  • We ask that you allow your therapist to open all doors to the offices to minimize exposure.
  • Staff will maintain safe distancing.
  • Automatic restroom soap dispensers are maintained and everyone is encouraged to wash their hands.
  • Hand sanitizer that contains at least 60% alcohol is available in the therapy rooms, and the waiting room.
  • We will schedule appointments at specific intervals to minimize the number of people in the hallway/waiting room.
  • Areas that are commonly touched are thoroughly sanitized after each use, including soft surfaces.
  • Physical contact is not permitted (to keep us all safe).
  • Tissues and trash bins are easily accessed. Trash is disposed of on a frequent basis.
  • Common areas are thoroughly disinfected at the end of each day.

Your Responsibility to Minimize Your Exposure:

To obtain services in person, you agree to take certain precautions which will help keep everyone (you, our staff, and our families, and other clients) safer from exposure, sickness and possible death. If you do not adhere to these safeguards, it may result in our starting / returning to a telehealth arrangement.  All clients returning to in-person sessions will sign an electronic form indicating that you understand and agree to these actions:

  • You will only keep your in-person appointment if you are symptom-free.
  • If your temperature is elevated (100 Fahrenheit or more), or if you have other symptoms of the coronavirus, you agree to cancel the appointment or proceed using telehealth.
  • You will wait in your car or outside the building until no earlier than 5 minutes before our appointment time.
  • You will wash your hands or use an alcohol-based hand sanitizer when you enter the building (which will be available for your use).
  • You will adhere to the safe distancing precautions we have set up in the waiting room and therapy room. For example, you won’t move chairs or sit where we have signs asking you not to sit.
  • You will wear a mask in all areas of the office (our staff will too).
  • You will keep a distance of 6 feet and there will be no physical contact (e.g. no shaking hands) with your therapist [or staff].
  • You will try not to touch your face or eyes with your hands. If you do, you will immediately wash or sanitize your hands.
  • If you are bringing your child, you will make sure that your child follows all of these sanitation and distancing protocols.
  • You will take steps between appointments to minimize your exposure to COVID.
  • If you have a job that exposes you to other people who are infected, you will immediately let your therapist or office staff know.
  • If your commute or other responsibilities or activities put you in close contact with others (beyond your family), you will let your therapist or office staff know.
  • If a resident of your home tests positive for the infection, you will immediately let your therapist or office staff know and we will then [begin] resume treatment via telehealth.
  • If you show up for an appointment and your therapist or my office staff believe that you have a fever or other symptoms, or believe you have been exposed, we will have to require you to leave the office immediately. We can follow up with services by telehealth as appropriate.

We may change the above precautions if additional local, state, or federal orders or guidelines are published. If that happens, we will talk about any necessary changes.

We Encourage You To:

  • Be open to phone or online sessions. This might feel different and new, but telehealth has been around for awhile, has been shown to be just as effective as in-person therapy, and allows us to stay connected and provide you support during this time. If you are worried that you are not tech savvy enough for online therapy, we can have a member of our support team walk you through it before your appointment. You can trust that our service is encrypted and secure.
  • Keep “coming” to therapy! Therapy helps us stay healthy, stable, and grounded. In times of anxiety and uncertainty, therapy is a source of emotional support and a safe place to process our experiences. We strongly encourage all of our clients to keep their appointments as scheduled, whether online or over the phone.
  • Communicate with your therapist. Let your therapist know how you are doing, if you are worried about your sessions, or if you are concerned about scheduling issues. We understand that the schedules of both our staff and clients are subject to change with school closings, changes at work, and more. We encourage everyone to be flexible and adaptive as we navigate this in the coming weeks.

New Clients:

Don’t worry, we’ve got you covered! We are currently offering appointments online and would be happy to schedule you for an intake with one of our therapists on our easy to use, HIPAA compliant, online platform. Once we resume in-person sessions, you are welcome to continue treatment with your therapist and meet in their office.

Helpful Resources for Your Mental Health in Times of Stress:

Read articles from our blog:

Follow Our Mental Health Tips On Social Media!

We will be regularly posting tried and true strategies to help you cope with stress, anxiety, overwhelm, sleep disturbance, and more on our social media platforms. Like/follow us for the latest strategy:

Facebook 

Instagram

Twitter

LinkedIn

Pinterest

More Information

There is a lot of news out there. To go straight to the source these are good links to the CDC and WA Department of Health:

https://www.cdc.gov/coronavirus/2019-nCoV/index.html

https://www.doh.wa.gov/emergencies/coronavirus

For kid-friendly information:

https://www.brainpop.com/health/diseasesinjuriesandconditions/coronavirus/

https://www.npr.org/sections/goatsandsoda/2020/02/28/809580453/just-for-kids-a-comic-exploring-the-new-coronavirus

Here are a few resources for kids and teens:

Keeping You Updated

We will continue to communicate any updates as things change and develop. If you have any questions or concerns, please don’t hesitate to call our office directly at 832-559-2622.